Penyusunan SOP Incident Management pada PT. RST dan PT. XYZ Berdasarkan ITIL 3 Versi 2011
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چکیده
منابع مشابه
Improve the ITIL process in Incident Management matching Lean-eTOM
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ژورنال
عنوان ژورنال: Jurnal Eksplora Informatika
سال: 2021
ISSN: 2460-3694,2089-1814
DOI: 10.30864/eksplora.v10i2.478